Shipping & Return Policies

Return Policy

 

We want you to be satisfied with your purchase from our website, so we have a 30 day return policy. If you are unsatisfied with any purchase you have made through our website for any reason, please contact us via support@schuilcoffee.com or (616) 956-6815 for a replacement or refund of the purchase price within 30 days of delivery. Please tell us your name, the order number, which items, how many you are returning, and the reason for the return. We will instruct you on how to send the items back to us.


Gift cards and some sale items are not eligible for return. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to:

3679 29th St SE
Grand Rapids, MI 49512
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and your order qualified for free shipping, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds 

Once your return is received and approved, your refund will be processed, and a credit will be issued to your original method of payment. It typically takes 1-5 business days (sometimes longer depending on the financial institution) for the refund to be processed back into your account.

There are certain situations where only partial refunds are granted.

If you haven’t received your refund, after 7 business days, we recommend contacting your financial institution for further assistance as it may take some time before your refund is officially posted.

Exchanges

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Shipping Policy

 

We want to make getting your coffee as easy as possible! Here’s what to expect from the time you place your order to the time it arrives at your door. If you have any questions, we’re always here to help!


Where We Ship

We currently ship to addresses within the United States, including Alaska, Hawaii, Puerto Rico, military addresses, and PO Boxes where available based on the shipping method selected at checkout. International shipping and shipping to US Territories or Minor Outlying Islands is not available at this time.

Processing & Fulfillment
We aim to process and fulfill orders within 1-3 business days, but please allow up to 5 business days before your order ships. We try our best to ship the freshest coffee possible in a timely manner, but we do require some time to produce the coffee, allow it to degas, flavor and grind when necessary, and package it before we are able to ship it.

Business days are Monday through Friday, excluding federal holidays. Our shipping department is closed on Saturdays and Sundays, so orders placed over the weekend will begin processing on the next business day in the order in which they were received. During particularly busy times, such as holidays, special releases, or promotional events, processing and fulfillment may take longer. We’ll always do our best to get your order shipped as quickly as possible!
Shipping & Delivery Times
Once your order has been processed and shipped, delivery time depends on the shipping method selected at checkout and the carrier handling your package.

Shipping timelines provided at checkout and by the carrier are estimates and are not guaranteed. Please note that estimated shipping times do not include our 1-5 business day processing and fulfillment time.

Once your order has been handed over to the shipping carrier, transit times are outside of our control. Delivery may take longer than estimated due to carrier delays, severe weather, holidays, natural disasters, or other circumstances outside of our control.

Shipping Carriers

We currently ship orders using USPS and UPS. The available shipping methods and carrier options will be displayed at checkout and may vary based on your location, order size, and other factors.

Tracking
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

For the most up-to-date information about the delivery of your package, we recommend reaching out to the shipping carrier directly, as they will have the most current information regarding your package.

Free Shipping

We offer free standard shipping on qualifying orders of $59 or more within the lower 48 states. Free shipping offers do not apply to expedited shipping or other shipping methods not included in the qualifying offer.
Subscriptions
Subscription orders follow the same processing and shipping timelines as one-time orders. Your subscription order will process automatically according to your selected subscription schedule. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Lost, Stolen, Damaged, or Delayed Packages
We know things don't always go according to plan once a package leaves our facility. If your order is lost, damaged, or delayed during transit, please reach out to us and we’ll do our best to help. Please note that carrier delays are outside of our control. While we can’t guarantee delivery dates or transit times, we’ll work with you and the carrier to help resolve shipping issues when possible.
If your package arrives damaged, please take photos of the package and the damaged items and contact us within 15 days of delivery. Include your order number and photos so we can help resolve the issue as quickly as possible.
If your tracking shows that your package was delivered but you can’t find it, we recommend first checking around your delivery location and contacting the shipping carrier directly. Schuil Coffee is not responsible for packages that are lost or stolen after the carrier confirms delivery, but we’re happy to assist where we can.
If your package appears to be lost in transit, please contact us so we can help determine the next steps. Lost packages may need to be investigated by the shipping carrier before a replacement or refund can be issued.
Incorrect or Incomplete Shipping Addresses
Please double-check your shipping address before placing your order. Schuil Coffee is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an address error after placing your order, contact us as soon as possible. We’ll do our best to make a correction before your order ships, but address changes cannot be guaranteed once an order has been processed or fulfilled.

If a package needs to be rerouted because of an incorrect or incomplete address, the customer may be responsible for any applicable rerouting or additional shipping fees.

If a package is returned to us because of an incorrect or incomplete address, we’ll work with you to determine the best way to get your order where it needs to go. Additional shipping charges may apply.

Order Accuracy

Please check your order when it arrives and let us know if anything is missing or incorrect. If you receive the wrong item or something is missing from your order, please contact us within 15 days of delivery with your order number and details about the issue. We’ll work quickly to resolve the issue and make it right!

Contact Us

Questions about your order or shipping? We are more than happy to help! Please contact our customer service team and include your order number whenever possible so we can assist you as quickly as possible. Our e-commerce customer service department is open Monday - Friday from 7am to 3pm ET.